When you are running a hospitality business like a hotel, resort, or casino, your staff is the lifeblood of your company. They are the ones that interact with your customers and ensure the customers come back again and again. The staff will either make your business the most successful it can be, or they will ensure customers never come back.
While employees are always crucial to a business, hospitality businesses are unique in that they are entirely dependent on the personalities, proficiency, and hospitality of their entire staff. From the cooks in the kitchen to the maids that clean the rooms and everyone in between, the whole team must be focused on ensuring the customers have the most enjoyable experience.
Even if you have the best staff in the business if you do not have enough people, the quality of your establishment will suffer. The small details will start to get overlooked as the staff is entirely focused on the central portions of their job. For example, if you do not have enough on your cleaning service, the employees you do have may rush through each room to get to every room before the next round of check-ins. While having rooms ready by anticipated check-in times is essential, so is having a perfectly clean room.
Maintaining a large staff that is thoroughly trained and upholding the standards of the facility can be a difficult job for even the most proficient business owners. Fortunately, as a business owner, there are steps you can take to ensure you always have the staff you need to thrive within the hospitality industry.
The first step is to search for hospitality staffing agencies near me to find an agency like A Plus Staffing Solutions that can meet all of your staffing needs. They can set you up with pre-screened and selective employees that are ready to get started and eager to work.
You can use an online service like Golookup to get background information on the selected candidates to ensure they are the quality you are looking to employ. Verifying the work of companies you contract with will give you the confidence needed to step back and let them do what they are most skilled in doing.
Anytime you outsource a service; you may have reservations about a third party doing the job as well as you feel you would do the job. However, your time as a business owner is valuable, and you need to consider the cost of the service compared to the amount of time it would take you to accomplish the same task. While this is true for any job, it is particularly true for hiring because it is a highly time-consuming process. Handling staffing internally will require you to have a human resources department that will oversee monitoring the positions needed, advertising open positions, reviewing resumes and cover letters, arranging and conducting interviews, follow-ups, background checks, and finally, job offers.
Once a candidate is selected, the human resources staff will then have to ensure the new employee is on-boarded efficiently and trained quickly for their new position while also making them feel welcomed and encouraging them to embrace the culture of the environment.
The hiring and onboarding process for new employees will take many hours over many weeks. The larger your staffing needs, the more continuous the process. For medium-sized companies, the best approach is to outsource the hiring and focus on onboarding internally to ensure new employees are trained the way you want them to be trained. You can work with the staffing agency to ensure they understand your business philosophy and what you are looking for in new employees.